vhf Inc. RMA Return Conditions
Please note n Delivery address for return consignments:
80 Davids Drive, Suite 5
Hauppauge, NY 11788
- Return consignments without valid RMA number cannot be accepted and must unfortunately be returned carriage forward. Please indicate the RMA number on all documents.
- For return consignments, please exclusively use the original packaging. By using an unsuitable packaging, your warranty claim expires.
- The sender is liable for transport damages.
- Please do not hesitate to contact our team Service Dental for any questions concerning the packaging.
- Return consignments have to be sent carriage paid.
- We reserve the right to refuse acceptance of products sent carriage forward or to charge you the incurred costs.
- Testing is required in order to determine if the RMA is a warranty case.
- If the returned product has no errors – despite conscientious tests – You will be responsible for a lump sum charge for testing and cleaning.
- If the repair is rejected after the submission of the cost estimate, vhf reserves the right to charge you a lump sum processing fee.
- Visual defects which are not indicated in the RMA inquiry will not be repaired.
- In order to prevent transport damages, the machine must be fixed on a pallet. Machines must not be stacked, fix only one machine per pallet.