vhf Inc. RMA Return Conditions

Please note n Delivery address for return consignments:

vhf Inc.

80 Davids Drive, Suite 5

Hauppauge, NY 11788

  • Return consignments without valid RMA number cannot be accepted and must unfortunately be returned carriage forward. Please indicate the RMA number on all documents.
  • For return consignments, please exclusively use the original packaging. By using an unsuitable packaging, your warranty claim expires.
  •  The sender is liable for transport damages.
  • Please do not hesitate to contact our team Service Dental for any questions concerning the packaging.
  •  Return consignments have to be sent carriage paid.
  • We reserve the right to refuse acceptance of products sent carriage forward or to charge you the incurred costs.
  • Testing is required in order to determine if the RMA is a warranty case.


  • If the returned product has no errors – despite conscientious tests –  You will be responsible for a lump sum charge for testing and cleaning.
  • If the repair is rejected after the submission of the cost estimate, vhf reserves the right to charge you a lump sum processing fee.
  • Visual defects which are not indicated in the RMA inquiry will not be repaired.
  • In order to prevent transport damages, the machine must be fixed on a pallet. Machines must not be stacked,  fix only one machine per pallet.