Privacy Policy

This privacy notice discloses the privacy practices for www.vhfcnc.com . This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 631-524-5252 or via email Sales.US@vhf.com

Refund Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it. You, the buyer are responsible for all shipping charges.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the invoice / receipt.

Warranty Policy

DISCLAIMER

EXCEPT AS OTHER PROVIDED IN THIS WARRANTY VHF MAKES NO OTHER WARRANTY OF ANY KIND REGARDING THE COVERED PRODUCT VHF CAMFACTURE AG VHF DISCLAIMS AND EXCLUDES ALL WARRANTIES NOT EXPRESSLY PROVIDED HEREIN AND ALL REMIDYS WITCH, BUT FOR THIS PROVISION, MAY ARISE BY IMPLICATION OR OPERATION OF LAW, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MECHANTABILITY, NON- INFRINGEMENT OF THIRD PARTY RIGHTS AND OF FITNESS FOR ANY PARTICULAR PURPOSE.

THIS LIMITED WARRANTY IS NON-TRANSFERABLE AND ONLY VALID WITHIN THE UNITED STATES, ITS TERRITORIES AND CANADA.

COVERED PRODUCTS: All vhf dental lab milling machines including but not limited to the following machine models S1, S2, K5, K4, K4 edition, N4,N4+,S5,R5,K5+ and the wet option.

LIMITATION OF DAMAGES

 In no event shall vhf camfacture AG, its partners or subsidiaries be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.

WARRANTY COVERAGE

vhf camfacture AG warrants the Covered Product(s) to be free of all defects in material and workmanship for 2 Years or 2000 running hours, whichever comes first. From the original resellers date of purchase. This warranty extends to the original buyer and each successive buyer within the warranty period.

Within the period of this warranty, vhf camfacture AG or vhf Inc. will repair or replace at its own description, free of charge; any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized vhf camfacture AG technician, or at an authorized vhf camfacture AG reseller service facility.

Labor and part expenses related to replacing or repairing a defective part under this warranty shall be assumed by vhf camfacture AG except for the following expenses, which shall be assumed by the buyer:

  1. Shipment and or delivery to a vhf authorized repair center.

WARRANTY EXCLUSIONS

This warranty does not apply to any costs, repairs, or services for the following:

  1. Machine “wear items” as described in the machine operating instructions.
  2. Cost of shipping and handling for the machine to and from a repair facility.
  3. Service calls to correct the installation of the Covered Product, or to explain the usage of the product to the buyer.
  4. Repairs necessitated by use other than the use recommended within the machine manual.
  5. Damage resulting from misuse, abuse, neglect, accidents, alterations, or improper installation.
  6. Corrective work necessitated by repairs made by anyone other than a vhf camfacture AG authorized service technician.

 

 

CHOICE OF LAW; VENUE; JURISDICTION

This Limited Warranty is governed, construed and enforced by the laws of the State of New York, without reference to conflict of law provisions or the U.N. Convention on Contracts for the International Sale of Goods, and shall benefit vhf Camfacture AG, its successors and assigns. Any dispute or claim arising out of or related to this Limited Warranty, or the interpretation, making, performance, breach or termination thereof, will be exclusively subject to jurisdiction and venue in the appropriate federal or state courts located in Suffolk County, New York and you and vhf Camfacture AG, it’s successors agree to submit to the jurisdiction of such courts as the exclusive and appropriate venue for such dispute or claim. This Limited Warranty does not affect your statutory rights under applicable laws in force in their locality, or your rights against the dealer arising from any direct sales/purchase contract.

HOW TO OBTAIN WARRANTY SERVICE

Upon discovery of any defect, malfunction, or nonconformity in the Covered Product, the buyer may choose one of the following options for obtaining warranty service and repairs:

  • The buyer should contact their reseller to request an RMA (return merchandise authorization) number. If a reseller is not available to be reached then the buyer should contact vhf Inc. at DentalSupport@vhf.com

If warranty repairs are determined to be needed and to be made at an authorized service center:

After receiving an RMA number, the buyer should carefully pack the Covered Product, preferably in the original packing materials, and deliver it, together with a copy of the original purchase receipt and a description of the problem, to their reseller or the following repair and service facility:  vhf Inc. 80 Davids Dr. Suite 5 Hauppauge NY 11788. We recommend that the buyer insure it and send it return receipt requested. We accept no liability for products lost, damaged or misplaced in shipment.

NOTICE TO BUYER: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.

If the buyer disagrees over either’s performance under the terms of this warranty, the buyer may submit the matter for resolution to DentalSupport@vhf.de. The buyer shall not be responsible for expenses incurred in submitting a dispute for resolution under the terms of this paragraph. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.

vhf Inc. 

80 Davids Drive Ste 5 , Hauppauge, NY, 11788

Phone: +1 (631) 524-5252

Email:DentalSupport@vhf.com

vhf camfacture AG

Lettenstraße 10, 72119 Ammerbuch, Germany

Phone:+49 7032 97097000

Email: DentalSupport@vhf.de